DOMESTIC (United States) ORDERS
We currently offer free shipping (UPS Ground) within the United States and accept the following forms of payment for online purchases: Visa, MasterCard, American Express. Sales tax is only charged to residents living in New York state (8.875%).
We do not charge your credit card until your order is ready for shipment and we do not bill you for items that are not available.
We currently do not ship internationally directly from our shop site. However, to accommodate our international customers, we currently accept direct email requests for desired product(s). Upon request we will provide customer with special payment options and instructions. Please note: For international orders, a customs duty and shipping fee will be charged to you depending upon the country and province in which you reside. Carlos Campos, LLC. is not responsible for payment of this duty. We will not under any circumstances under-declare the value of an order to reduce the total customs duties.
To make an international order request, please click here.
We hope that you are satisfied with your carloscampos.com purchase. However, in the event that you need to return your unworn items you can request a return online. Once we have received your request you will receive an email confirming your request with further instructions. At this time, orders placed online must be returned to carloscampos.com according to the instructions below.
PLEASE NOTE OUR RETURN POLICY:
You must make your return within 14 days of the delivery date
We will not accept merchandise that has been worn, altered, or washed.
Merchandise must have all tags attached.
Final Sale items cannot be returned or exchanged.
Shipping charges are not refundable.
Upon receipt of returned goods, Carlos Campos, LLC reserves the right to deny a refund if the merchandise does not meet return policy requirements.
A $7.00 fee will be deducted from your total refunded amount.
Please note that, while we want you to be happy with your purchases, an excessive number of returns in a twelve-month period may cause us to reject future orders from you.
REFUND PROCESSING TIME
Returns are processed within 7-10 business days of package receipt and can only be issued to your original method of payment. Your banking institution may require additional days to process your refund.
We do not offer exchanges at this time. Please return the item you do not want and place a new order on www.carloscampos.com